Emails not arriving? Check these first

1. Look in your Spam or Junk folder, in webmail as well as your app.
2. Check the mailbox isn’t full: cPanel → Email Accounts shows how much space it’s using.
3. Make sure your domain’s MX records point to the right place (cPanel → Email Routing or Zone Editor).
4. Check for a forwarder or filter moving the mail (cPanel → Forwarders and Email Filters).
5. Ask the sender for any bounce message they received; it usually says exactly what went wrong.

Still missing? submit a ticket with the sender’s address and roughly when it was sent, and we’ll trace it.